The user can return to BaroccOro, without additional charges, any product that was damaged within 7 days. To formalize the return, the user must contact BaroccOro at the email address [email protected] indicating the product or products subject to return and including a photograph and a detailed description of the defects found in the same. If the return is relevant, within 3-5 working days, BaroccOro will indicate to the Customer how to ship the defective product to its offices / warehouses. The shipping address for our store is: Baroccoro - Chiasso di Marco 1, Ragusa Ibla (RG) 97100. In the event that it is not possible to ship a product with identical characteristics due to the lack of stock, the customer can request the refund without additional costs. If the refund has been chosen, BaroccOro informs that the time required for the refund of the amount paid depends on the method of payment chosen by the customer at the time of purchase: by credit / debit card, paypal, bank transfer, cash on delivery. refunded within 14 days, with PayPal.