RETURN AND REFUNDS

RETURNED BY DEFAULT

  • The user can return to BaroccOro, without additional charges, any product that was damaged within 7 days. To formalize the return, the user must contact BaroccOro at the email address [email protected] indicating the product or products subject to return and including a photograph and a detailed description of the defects found in the same. If the return is relevant, within 3-5 working days, BaroccOro will indicate to the Customer how to ship the defective product to its offices / warehouses. The shipping address for our store is: Baroccoro - Chiasso di Marco 1, Ragusa Ibla (RG) 97100. In the event that it is not possible to ship a product with identical characteristics due to the lack of stock, the customer can request the refund without additional costs. If the refund has been chosen, BaroccOro informs that the time required for the refund of the amount paid depends on the method of payment chosen by the customer at the time of purchase: by credit / debit card, paypal, bank transfer, cash on delivery. refunded within 14 days, with PayPal.

RETURNED BY LAW

  • According to the general law for the defense of consumers, the customer can return to Baroccoro all or some of the products purchased in the event that he is not satisfied with the products in his order, within 7 days of receipt without any penalty and without having to indicate the reasons. The shipping costs for the return of right will be borne by the customer. To formalize the return, the Customer must contact BaroccOro within the time established at the address [email protected] by filling in and attaching the RETURN FORM downloadable from here. Once the communication from the Customer has been received, BaroccOro will reply within 3–5 working days. If the return is relevant, BaroccOro will indicate to the Customer how to ship the product to its offices / warehouses. The shipping address for our warehouses is: Baroccoro - Chiasso di Marco 1, Ragusa Ibla (RG) 97100. BaroccOro is not responsible for the courier chosen by the customer for the return of the order. Each returned product must be in perfect condition (not used) and equipped with all the original labels and packaging. If the customer does not follow these instructions, BaroccOro reserves the right to refuse the return. After receiving the product, BaroccOro will give the Customer the opportunity to have the product replaced with another with identical characteristics, unless this option is objectively impossible or disproportionate for BaroccOro, or to request a refund of the returned items. In the event that the return can take place, the delivery of the new product with identical characteristics will be made in the following 3-5 working days counted from the date on which BaroccOro confirms the replacement of the defective product to the Customer. In the event that the refund has been chosen, the time required to obtain it depends on the payment method chosen by the Customer at the time of purchase: by credit / debit card, Paypal, bank transfer, cash on delivery, the amount will be refunded within 14 days, with PayPal.

DOWNLOAD THE WITHDRAWAL OR RETURN FORM HERE

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Chiasso di Marco 1
Ragusa Ibla (RG) 97100

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